Help

We have described all the common problems below. If you encounter a different problem or have a sales or customer service enquiry, please email info@samlearning.com.

Help

The problem of blank or grey screens in Review exercises is because Java is not installed on your computer. To fix the problem, simply install Java by following the instructions at: www.samlearning.com/help/JavaInstall.html.

At the end of a review exercise you must click the done button for your score to be displayed on your screen and your progress to be saved. Occasionally your security settings may be set in such a way that nothing happens when you click on the done button. This is a particular problem for some users of the Norton Internet Security software suite.

If you have Norton Internet Security running please Click Here for a resolution to the problem. If you are not running Norton Internet Security but are still having this problem it is likely that you have some other firewall or pop-up blocking software which is interfering with the functionality of the drag and drop exercises, if you are unable to work out where these settings may be please contact our customer support team.

This is the SAM Learning Method of exam practice and self-marking, which is uniquely powerful in raising achievement and makes SamAtSchool the perfect supplement to other learning and review tools.

Cookies are not enabled on your browser. Enable this setting by following the instructions here: www.samlearning.com/help/enable_cookies.html

Some networks use a Proxy Server to cache frequently accessed Internet sites to reduce the amount of Internet traffic on the network. This can result in students inadvertently accessing each other's accounts. Students who are having this problem should 'refresh' the page, which will usually give them the correct page.

To avoid the problem completely it's best to disable proxy server caching of www.samlearning.com. The local caching of the web browser should provide enough performance gain by itself without extra caching by the proxy server.

Most proxy servers will have an option to disable caching for a list of domains. For example with the Apache proxy server, you need to locate the line in the configuration file (usually called httpd.conf) that starts NoCache. Alter this line so it reads: "NoCache samlearning.com".

If you are not sure how to disable caching of SAM Learning on your own proxy server please contact your proxy server provider.